BigBaji Privacy Policy – Complete Details on How Your Information Is Protected

BigBaji We believe your personal information belongs to you. When you use our platform, you need to share certain details with us — without them, we simply cannot provide the service. But how we store and use that information is something we are fully committed to being transparent about.

This Privacy Policy BigBaji Applicable to all platform services — including the website, mobile app, and customer support. By registering or using the platform, you are deemed to have accepted the terms of this policy.

This policy has been written in English to help our Bangladeshi members understand it clearly. If any section is unclear, feel free to reach out to our support team — we're happy to help.

BigBaji Information is collected in several ways — some you provide directly, and some is gathered automatically. Full details are outlined below:

Information provided directly by you:

• At registration: full name, mobile number, email address, and date of birth.
• For KYC verification: a copy of your National ID, passport, or driving licence.
• For payments: your bKash/Nagad/Rocket number and transaction details.
• When contacting support: the content of your conversation.

Automatically collected information:

• IP address, browser type, and operating system.
• How long you spent on the site, which pages you visited, and where you clicked.
• Device information — whether you're on mobile or desktop, and your screen size.
• Cookie and local storage data.

BigBaji Your data is used only for specific, defined purposes and never for anything else without your consent.

• Account Management: To support registration, login, password recovery, and overall account security.
• Payment processing: To process deposits, send withdrawals, and maintain transaction records.
• Service improvement: To understand which features are used most and where issues arise.
• Customer Support: We need to access your information in order to respond accurately to your complaints or enquiries.
• Bonuses & Offers: To show you relevant offers based on your preferences.
• Fraud prevention: To detect unusual activity and keep all members' accounts secure.
• Legal Obligations: To submit required reports to licensing authorities or financial regulators.

Your data is not kept indefinitely. BigBajihas a clear data retention policy in place.

• Active account data: All relevant data is retained for the duration of the active account.
• After account closure: In accordance with international financial regulations, transaction records are typically retained for 5 to 7 years.
• KYC Documents: Up to 5 years, after which it is securely deleted.
• Support Conversations: Retained for up to 3 years after a matter is resolved.
• Analytics Data: Non-personally identifiable data may be retained for long-term service improvement.

Once the retention period has passed, data is securely deleted in a way that cannot be recovered.

BigBaji We do not sell your data to third parties — that is a core commitment. However, to keep our services running, we do share limited information with a select group of trusted partners.

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process payments. This data is protected under each provider's own privacy policy.
• Game software providers: Only the minimum data necessary for game operation (such as session data) is shared.
• KYC verification service: Approved third parties may be used to assist with identity verification.
• Legal authorities: Data sharing is mandatory when required by a court order or a legitimate request from a regulator.

In every case above, only the minimum necessary data is shared — nothing more. And all parties it is shared with are bound by data protection agreements.

Cookies are small files stored in your browser. BigBaji Cookies are used for a variety of purposes.

• Essential cookies: Maintaining login sessions and verifying security are essential functions — the site cannot operate without them.
• Performance cookies: Data on site speed and any issues encountered is collected to help improve the platform.
• Functionality cookies: To remember your preferred language, theme, or other settings.
• Analytics Cookies: To understand overall member behaviour in aggregate — not tracked at an individual level.

Cookies can be disabled through your browser settings. However, turning off essential cookies may cause issues with logging in and core site functionality.

To keep your information secure BigBaji Multiple industry-standard layers of security are in place.

• SSL 256-bit Encryption: Every connection is encrypted — no one can intercept your data in transit.
• Firewall protection: Multi-layer network firewalls to block unauthorized access.
• Regular Security Audits: Third-party specialists conduct regular vulnerability assessments.
• Staff training: Only authorised staff can access your data, and all of them are trained in data protection.
• Data backup: Data is securely backed up to prevent loss in the event of a server failure.
• Suspicious activity detection: Unusual logins or transactions are flagged automatically.

That said, no one can guarantee 100% security on the internet — which is why keeping your password strong and private is equally important.

BigBajiAs a member of, you have certain rights over your own data. We respect these rights.

To exercise these rights BigBaji Contact support. We typically respond within 30 days.

BigBaji's services are strictly for users aged 18 and above. We never knowingly collect data from anyone under the age of 18.

Date of birth is required at registration, and sign-up cannot be completed if the user is under 18. If an underage individual has registered using false information, upon discovery:

• The account will be closed immediately.
• All collected data will be permanently deleted.
• Any related transactions will be voided.

This policy may be updated as technology and legal requirements evolve. When changes are made:

• An updated version will be published on this page and the "Last Updated" date will change accordingly.
• You will be notified via your registered mobile number or email whenever significant changes are made.
• Continuing to use the platform after any changes have been made will be considered acceptance of the updated policy.

Tip — Check this page from time to time so you don't miss any updates.

If you have any questions or concerns about our Privacy Policy, please don't hesitate to get in touch. BigBaji's data protection team is ready to respond to this matter.

• Live chat: 24 hours a day, 7 days a week. Average response time: 3 minutes.
• Email: support@bigbaji.best — For data protection enquiries, send us a message with the word "Privacy".
• WhatsApp: 8:00 AM – 12:00 AM.

Requests to delete data or close an account submitted by email will be processed after identity verification.